Do my Qantas Points expire?
Your Qantas Points will not expire as long as you earn or use Qantas Points (excluding family transfers or the conversion of points from Qantas Business Rewards) through your Frequent Flyer account at least once every 18 months. This includes earning or using Qantas Points with our program partners. The time period starts from the date of your last activity (in the case of earning points on eligible flights, that is the date the flight was taken).
Even if your Qantas Points do expire, you remain a Frequent Flyer member and your Frequent Flyer number and card remain valid. The next time you want to earn Qantas Points, simply use your card and the points will be credited to your account.
View Your Activity Statement for personalised earning and using points activity information.
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For account security, we are unable to change or provide Frequent Flyer account information via e-mail or writing. You will need to contact the Qantas Frequent Flyer Service Centre for assistance.