This festive season enjoy up to 20% off Qantas fares, on QF operated flights across all cabins for you and your family. This exclusive offer ends 31 January 20181.
Welcome to the second edition of The Platinum One Briefing. Each quarter we will give you an insight into the latest from Qantas and bring you exclusive Platinum One offers.
Evert Meyer, Network Strategy Insider
Leading a team of 30, made up of commercial, operations and engineering planners and schedulers, Evert, who started his career as an aerospace engineer, built a career in Management Consulting and Operations Research in the United States.
Before he joined Qantas six years ago, he also spent a lot of time on aircraft, flying several hundred thousand kilometers per year and achieving elite status with a number of global carriers, including Platinum One.
How do you determine a new route?
We constantly analyse traffic data, economic trends and demand growth data. We get lots of data and feedback from our colleagues in sales and our airport partners. We even receive emails from customers with suggestions including new routes and aircraft type suggestions, and we try our best to consider all of them.
We also listen to our tourism partners, and some we’ve even partnered with in joint ventures. The new Kangaroo Island route is a good example. South Australian Tourism came to us asking us to consider linking the island with an international port to increase the likelihood of international passengers buying a ticket, for example all the way from London or the US to Kangaroo Island.
How long does it take to get a new route up and running?
We start planning a long way in advance - our long range strategic planning cycle is 5-10 years out. From there we progress to medium range route planning and short range schedule planning and development, before we publish the schedule and allocate planes.
There is a science and a process to all of this planning. We are constantly optimising against a multitude of considerations, such as aircraft engineering requirements and crew rostering.
Computing power and analytics are constantly changing the way we work. We have the ability to accurately test network and schedule plans against future global travel demand forecasts which helps us to estimate the loads and profitability of our flights. The results are very encouraging, which has seen network planning move towards becoming more of a science, when only a decade ago it was based, almost purely, on marketing.
Once we’ve crunched the numbers and made a decision, it usually takes around two to three months to get a new route announced and published. We work closely with our colleagues in sales and operations to get a new flight ready for service. We’ve had instances when we’ve had to plan and publish a new route in a few weeks, Sydney to Vancouver seasonal service was one of those instances. It has become one of our most popular routes.
How do you decide how often to fly to Qantas’ most popular destinations?
Qantas is a fast moving and high capital investment business, so unfortunately, we can’t solve all problems by simply buying more aircraft. We have to find creative ways to get the most out of the fleet and to free up planes in other ways, including optimising our turnaround times. For example, if we save an hour of time on the ground across 12 planes we suddenly have a spare 12 hours and thus the possibility of a new route, or an additional frequency that can be added to an existing route.
How do you decide which aircraft should service a route?
We are constantly running computer models to test which planes are best for which route, and what time of day they should fly. We often add capacity at peak times including school holidays, but we always ensure that we continue to service our business travellers when leisure travel ramps up.
What route changes are currently in the pipeline?
Sydney to Osaka has recently opened, and next year we’ll begin flying to London direct from Perth, which was a very exciting planning project for us. I think it will be a service that will be of great value to many of our time-poor business flyers.
We are looking at more direct destinations in North America and Asia, and possibly one or two new direct European destinations in the not too distant future. Our team is also closely involved with Project Sunrise, Qantas’ goal of direct services to New York and London from the Australian East Coast, with new generation aircraft currently being developed by Boeing and Airbus.
The science of sleep
The University of Sydney’s Charles Perkins Centre has been working with Qantas to help develop a new approach to long haul travel.
Researchers across a variety of fields, from nutrition to physical activity, sleep and complex systems modelling have been involved in the project, developing strategies to counteract jetlag, encourage on-board exercise and movement, as well as informing menu design and service timing. The research has also contributed to cabin environment design decisions, including lighting and temperature, in addition to informing our pre and post-flight offerings via our lounges.
Qantas Chief Customer Officer Olivia Wirth said the airline’s “Project Sunrise” challenge for Airbus and Boeing - to develop an aircraft capable of flying from the east coast of Australia to London and New York, has added an additional level of research requirements around long haul flying.
“We have already implemented some terrific initiatives in the cabin design of our new Dreamliner in consultation with the world class researchers at Charles Perkins Centre and we believe they will make a significant difference to the way our customers feel at the end of their long haul flight,” she said. “It’s an exciting new frontier and we are eager to see how we can improve our understanding by taking a more scientific approach to the onboard experience of our passengers.”
Professor Steve Simpson, Academic Director of the Charles Perkins Centre, said the second phase of the partnership poses the most exciting potential around real world outcomes that will shape the future of flight for passengers.
“We are hugely excited to have the opportunity to conduct cutting edge research of fundamental interest to our academics, which can then be translated directly into the service provided by Qantas to improve the experience of long haul flying for both passengers and crew,” Professor Simpson said.
“The data we will collect will be used to shape and refine the next generation of services provided by Qantas, for the benefit of passengers and crew alike.”
Wines for the festive season
Stock the cellar for the festive season with Qantas epiQure’s Christmas Celebration Six. There is a wine to match every meal, and every guest. With bubbles from Grant Burge and an Olivers Taranga Rose to Taylors TWP Cabernet Merlot Malbec Cab Franc 2013. This mixed case will have you entertaining in style across the season, plus you’ll earn Qantas Points with every purchase2.
Order your Christmas case today for $165 per case of six. Was $34.83 per bottle, now $27.50 per bottle in a case of six, a discount of 20%, with 5,000 bonus Qantas Points2.Shop now
A fit offer to get you further
Switch to Qantas Assure combined Hospital and Extras cover and, as a Platinum One, you'll earn double sign on Qantas Points – you could earn up to 100,000 points. Plus, earn double points on your premium for the first 12 months and up to two FitBit Flex’s to encourage you to keep moving3.
Take pole position at the 2018 Formula 1® Rolex Australian Grand Prix
We’re delighted to offer you an exclusive hospitality package from the Australian Grand Prix Corporation. Enjoy an unforgettable three-day premium motor racing experience in your reserved seat at Trackside International. The Trackside International Suite is one of the closest to the race and boasts heart-stopping views of the Pit Exit and main straight. It’s the perfect place to experience all the thrills while enjoying premium, yet relaxed hospitality throughout the day.
Includes a discounted ticket price for Platinum One’s - $2,150 per 3-day ticket in Trackside International (Shared Suite), usually $2,410, and a Pit Lane Walk bonus if you book before 31 December 20174.Book now
MCA, Sydney tickets
As a Platinum One you have access to two-for-one tickets to the Museum of Contemporary Art’s, Sydney International Art Series exhibition (until 18 February 2018) upon presentation of your Platinum One membership card at the MCA ticket desk.Read more
London: New Qantas London Lounge
The doors of our newest lounge in Heathrow Terminal 3 opened in November.
Featuring menus designed by Rockpool, a cocktail bar on the upper level serving signature Rockpool cocktails, a gin bar offering Australia’s and Britain’s finest gins, multiple dining experiences and quintessential British dishes such as ploughman’s platters, pot pies and scones with jam and cream. The lounge has views over the Heathrow airfield and seating for more than 230 guests. The design and fitout, like our Singapore, LAX and Hong Kong lounges, will combine the signature features of our award-winning facilities with local touches.
The lounge includes private shower suites with Aurora Spa amenities and business facilities, ensuring you board your flight refreshed.
Osaka: Now direct
From 14 December 2017 we will launch new direct seasonal flights between Sydney and Osaka’s Kansai International Airport. Until 24 March 2018, we will operate three flights per week using our upgraded Airbus A330 aircrafts.
The Sydney-Osaka service will connect to Jetstar Japan’s extensive domestic network, providing good onward travel opportunities within Japan.
Qantas International CEO Alison Webster said the addition of Osaka to the Qantas network offers another gateway for customers travelling to Japan. “In December we celebrate 70 years of flying to Japan and we’re delighted to add another destination to the growing list of services Qantas operates between the two countries at a time when travel to Japan is booming.”
Kangaroo Island: Now within easy reach
From December, a seasonal service between Melbourne and South Australia’s Kangaroo Island will make connecting to the island even easier. A trip to Kangaroo Island is a true getaway. With rugged dramatic coastline, hiking, fishing and wildlife adventures, and some of the country’s finest accommodation, food and wine, the island is a must visit.Find out more
New on the menu: International menu changes in time for summer
Our new B787 Dreamliner services will premiere new menus in time for summer, and onboard dining, how and when you’d like it.
In the Business cabin, you can select the option of traditional dining onboard including a full meal service, or the choice of a lighter meal while you work, or relax. In addition, our new aperitivo service, on board selected flights (preceding both lunch and dinner services), will include a cocktail of the season and a canape to match.
To encourage rest, a bespoke Dilmah Sleep Tisane made exclusively for Qantas, or a Vittoria Chocochino Hot Chocolate will be offered just as it’s time to relax and rest, while our Wake Up Service will offer a fresh start to your day with a Botanica juice shot or a piccolo latte.
Melbourne lounge: New look Domestic lounge
This month we commenced the redevelopment of the Qantas Domestic Business Lounge and Qantas Club at Melbourne Airport. The Woods Bagot designed lounges will include our all-day barista coffee service and seasonal dining with hot and cold menu options influenced by by Qantas Creative Director - Food, Beverage & Service, Neil Perry, in addition to enhanced business facilities including wireless printing, high speed wi-fi and an increased number of device-charging access points.
If you are travelling through Melbourne, we thank you for your patience during the redevelopment.
Enjoy an upgrade from the Standard fare to the Posh Pit fare when you purchase a MR-1 Fast Ferry transfer from Hobart, with beverages and canapés valued at $55 pp included. You will also receive a bottle of Moorilla wine valued at $40 at the Moorilla Wines Cellar Door on site as well as a 30% discount on current exhibition catalogues.
Tee times, tournaments and travel
Receive complimentary Qantas Golf Club VIP Membership, with an official Golf Australia Handicap at no additional charge6. You can book tee times online at private and premium courses across Australia, get early bird access to events and access a range of Qantas extras with Qantas Golf Club.
Two minutes with Rachel Palumbo
This month, we get to know Rachel Palumbo who is new to the Platinum One family.
The one thing you always pack in your hand luggage?
I don’t go anywhere without my Bang & Olufsen wireless noise cancelling headphones. After long days on the road, in the office or on a flight, they help me to block out the world and re-centre. They are also handy for those long conference calls while on the road.
Best hotel you’ve ever stayed in and why?
Rambagh Palace, Jaipur, India.
As the 'Jewel of Jaipur' the Rambagh Palace was a former residence of the Maharajas. The interior is overwhelmingly opulent and truly provides an experience like no other hotel I have visited. Each day you are there you get lost in the old world; with gold leaf frescoes, plush fabrics and silk, grand dining areas, acres of landscaped gardens and marble hallways lined with petals.
24 hours in your favourite city, what do you do?
I love Rome, and over the years have been fortunate enough to have visited many times. I have a permanent email in my drafts with a list of my favourite restaurants to share with friends that are visiting, I’ve weaved them into my list below, as of course, food and wine is central to any day in Italy.
7.30am – Rise early and take a stroll around Piazza di Spagna, enjoy the Spanish Steps and the Fontana della Barcaccia all to yourself.
8.30am - Have an espresso and cornetto (an Italian croissant) with a side of people watching at La Buvette in Via Vittoria, very close to Piazza di Spagna. A local hang-out for the wealthy Romans that live close by.
10.00am - Time for some shopping. Hit the streets close to Piazza di Spagna. Via Frattina, Via Condotti and Via del Babuino are the standouts.
12.30pm – Visit the Pantheon and then enjoy spaghetti alla gricia just metres away at a Roman institution, Armando al Pantheon. Make sure you reserve a table in advance!
3.00pm – Take the afternoon to stroll around the Villa Borghese gardens and visit Galleria Borghese, housing paintings by Caravaggio, Raphael, and Titian, as well as sculptures by Bernini.
6.00pm – Time for some wine and cheese, at one of the best locals in Rome, Beppe i Suoi Formaggi in Rome’s Ghetto.
9.00pm – After enjoying typical Roman cuisine for lunch, time for something a little more modern. All’oro serves up a contemporary take on classic Italian dishes. Don’t miss the deconstructed carbonara cream in an egg shell.
After midnight – No trip to Rome is complete without a visit to the Trevi Fountain, I always like to do this late at night to avoid the crowds.
1. Offer open to Platinum One members booking directly with Qantas. This offer applies to Qantas operated flights (including subsidiaries) with a QF flight number and may be used to purchase flights between Australia and Noumea with QF flight number operated by Aircalin, or between Australia and South America with QF flight number operated by LATAM. For international flights (excluding flights between Australia and New Zealand or Australia and Noumea), the Platinum One Exclusive Fare is available on return flights only. For domestic flights, and international flights between Australia and New Zealand or Australia and Noumea, the Platinum One Exclusive Fare is also available on one-way flights. Platinum One Exclusive Fares for international includes 15% off First class airfares, 10 - 20% off in Business and 10% off in Premium Economy and Economy fares (excluding E class fare). For flights within Australia, the Platinum One Exclusive fare includes 20% off all fares (excluding E, O and I class fares). Discount applies to the base fare only. In some instances there may be other sale fares available to the general public that are cheaper than the fares offered under the Platinum One Exclusive Fare. The offer may only be used once. Qantas reserves the right to request additional payment for the difference between the Platinum One Exclusive Fare booked and next higher available fare or cancel the booking in full when multiple bookings are made. Qantas reserves the right to withdraw or extend this offer at any time. All travel is subject to availability, the Qantas Conditions of Carriage and fare rules applicable to the booking. Standard fare conditions apply. Offer ends 31 January 2018.
2. Qantas Frequent Flyer members who are not Qantas epiQure Premium members will earn 1 Qantas Point per dollar value and Qantas epiQure Premium members will earn 3 Qantas Points per dollar value purchased or redeemed through qantasepiqure.com.au. Allow up to 6 weeks for Qantas Points to appear in your Qantas Frequent Flyer account. Offer ends 31 December 2017. You must be a Qantas Frequent Flyer member aged 18 years or older and have an Australian delivery address to join and purchase from Qantas epiQure. Liquor Act 2007: It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years. Licence Number: LIQP770016736.
3. Qantas Assure (QA) Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib) a registered private health insurer, and is arranged by Qantas Airways Limited ABN 16 009 661 901 (Qantas), for which Qantas receives commission. Platinum One Qantas Frequent Flyer (QFF) members who purchase QA Advanced or Top Hospital cover combined with any Extras cover will earn double the standard sign on Qantas Points (up to 100,000), 2 points (instead of the standard 1 point) per $1 paid or redeemed for the first 12 months, and up to two Fitbit Flex. 100,000 is the maximum number of sign on points that can be earned upon purchase of combined Top Hospital and Top Extras Cover for Couples or Families. Each QA Health Insurance policy has a maximum number of points that can be earned upon purchase, which can be found here. Points will only be awarded to the primary policyholder after the policy has been held for 60 continuous days and will be based on the level of cover held at that time. 2 points (instead of the standard 1 point) per $1 value of the premium paid or redeemed excluding any Government rebate amounts applied to reduce the cost of the premium will be earned for the first 12 months, after which the standard earn rate will apply. One Fitbit Flex will be awarded to Platinum One QFF members who purchase an eligible policy for Singles; two Fitbit Flex’s will be awarded on Couples, Single Parents and Families policies. Up to two Fitbit Flex’s will be sent to the primary policyholder at least 60 days after purchase. Offer is subject to availability. Not available to existing QA, nib, AAMI, Apia or Suncorp customers, or to previous policyholders who have joined and cancelled 6 months before or during the offer period. Offer available to Australian residents only. Qantas reserves the right to withdraw this offer at any time.
4. Grand Prix offer available for Platinum One members on the first 50 tickets booked only. Ends 31 December 2017.
5. To earn Qantas Points, you must dine at Participating Rockpool Dining Group Restaurants, click here to see full list, between 1 December 2017 and 31 May 2018 and present your Qantas Frequent Flyer number at the time of payment. You will earn 4 points per $1 spent at Rockpool Dining Group Restaurants excluding Fratelli Famous, Sake’ Jr and Burger Project where you will earn 2 points per $1 spent. If you are unable to provide your Qantas Frequent Flyer membership number at the time of transaction, you will be unable to earn Qantas Points. You will not be able to earn Qantas Points on the credit card surcharge amount. Members can use Qantas Points to reduce purchases with any Rockpool Dining Group Restaurants, reducing the total amount paid by multiples of $20.00 (4,000 points) increments or, if a member has enough points available they can use them to cover the total cost of the bill.
6. Qantas Platinum One members are eligible for complimentary Qantas Golf Club VIP membership valued at $129 per annum or VIP and Handicap membership valued at $199 per annum. Qantas Golf Club VIP or VIP and Handicap membership will be valid for the lifetime of your Platinum One status.