If you'd like to get in contact, please send us a message

Visit Your Account to update your membership details and preferences, check your points balance, or make an award booking.

Find out more about our Frequent Flyer Program.

Please note most stores approve within 60 days of purchase, but some may take up to 150 days.

Online Mall purchase details

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Membership Enquiries

Alternatively, you can call the Qantas Frequent Flyer Service Centre regarding membership enquiries between the hours of 7am and 7pm (AEST) Monday to Saturday and speak to one of our consultants. Please have your Frequent Flyer number and PIN available when calling.

13 11 31
New Zealand
0800 101 500
United Kingdom
0845 7 747 100
1 (800) 227 4220
Ireland/Continental Europe
+44 (20) 8600 4333
Other Countries
+61(2) 94332329 or +61(3) 96585302
(outside Australia - call charges apply)

For your Frequent Flyer account security, we are unable to change or provide specific account information via email or in writing. For all flight and travel booking enquiries please visit qantas.com.