SINGLE SIGN ON IS HERE

14 January 2015

We’ve made it easier for Qantas Frequent Flyers to move between the different Frequent Flyer websites. Instead of needing to log in each time, now you just sign in once to hop between the following:

Simply log in as usual with your membership number, last name and PIN. As long as you’ve got cookies turned on, you have 25 minutes to visit any of the above websites, without needing to login again.

As usual, keep actively using each individual site and you’ll stay logged in. After a period of inactivity, you may need to log in to that site again.

When you’ve finished, simply log out of one of the above websites to be signed out of them all. If you’re on a public or shared computer, it's worth visiting each of the individual websites you've visited to verify you have actually logged out.

Unfortunately, Safari Private Browsing mode is not supported on iOS and Mac OS X devices.

If you want to know more about our new Single Sign On (SSO), read our FAQs below.

 

FAQs

What is Single Sign On?
Single Sign On (SSO) allows Qantas Frequent Flyers to input their log-in details just once to be able to access multiple Frequent Flyer websites.

When you log-in as usual with your membership number, last name and PIN, you have 25 minutes to visit any of the SSO-enabled Frequent Flyer websites, without needing to login again.

The SSO-enabled websites are:

  • Qantas Points
  • Online Mall
  • Qantas epiQure
  • Qantas Golf Club

Can you give me an example of how Single Sign On works?

  1. Member logs in at Qantas Points.
  2. Member browses Qantas Points and - within 25 minutes - switches to Qantas Golf Club and then Qantas epiQure, without the need to log in again.
  3. Member keep using Qantas Points and Qantas Golf Club, so remains logged in to each of these sites for as long as there is activity.
  4. After more than 25 minutes from the initial log in, member visits Qantas Store. They’ll need to log in.
  5. After an extended period of inactivity, the member wishes to revisit Qantas epiQure to order wine. Depending on how long they’ve been inactive, they may need to log in again.

Will member account information, log-in and PIN be the same on all websites?
Yes, all of the member's login details, account information and profile will be the same across all SSO-enabled Frequent Flyer websites and existing Qantas websites.

What’s a cookie?
Cookies are small pieces of data stored on the web browser on a computer. Storing cookies on the member’s browser enables us to provide customised content and track their visit to the site. Most browsers can be configured to notify the user when a cookie is received, allowing the user to either accept or reject it. Members may inspect the cookies stored by their web browser and remove any they do not require.

What if a member’s computer does not have cookies enabled?
The member will not be able to use Single Sign On and will be required to individually sign in to each Frequent Flyer website.

How can members check that their cookies are turned on? (PC Users)

Google Chrome:

  • Click the Chrome menu icon.
  • Select Settings.
  • Near the bottom of the page, click Show advanced settings.
  • In the "Privacy" section, click Content settings.
  • Enable or disable cookies:
    - To enable cookies, select Allow local data to be set (recommended).
    - To disable cookies, select Block sites from setting any data.
  • Click Done to save.

Internet Explorer 6 and above:

  • From Tools select Internet Options.
  • Select the Privacy tab and set your privacy setting to 'Medium'.
  • Click OK.

Firefox 1.0.x and above:

  • From Tools select Options.
  • Select the Privacy icon.
  • Under Cookies, ensure 'Allow sites to set cookies' is ticked.
  • Click OK.

How can members check that their cookies are turned on? (MAC Users)

Internet Explorer 6 and above:

  • From Tools select Internet Options.
  • Select the Privacy tab and set your privacy setting to 'Medium'.
  • Click OK.

Safari 1.3.x and Safari 2.x and above:

  • Select Preferences from the Safari menu.
  • Under Security, select 'Accept Cookies' and ensure 'Always' or 'Only from sites you navigate to' are activated via the radio button.
  • Close the window.

In Internet Explorer, you open up the browser then:

  • Go to ‘Tools’ icon.
  • Select ‘Internet Options’.
  • Under ‘Privacy’, move settings slider to ‘Medium’ or lower.
  • Click OK.

How secure is members’ data using Single Sign On?
When members access their membership information, a secure server is used. Secure Sockets Layer (SSL) encrypts the information a member sends through our website. Refer to Qantas privacy and security policy for full details.

What if I’m unsuccessful at logging in?
While attempting to log in to an SSO-enabled Frequent Flyer website, after three failed login attempts, the member will be locked out from login activity - for all the SSO-enabled websites - for a period of five minutes. This is a security feature designed to prevent repeated unsuccessful login attempts.

How do members log out?
Each Frequent Flyer website has a logout option. Once activated, the member will be prompted that the sign out process is complete. The member will be logged out from all SSO-enabled Frequent Flyer websites simultaneously.

 

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