Frequently Asked Questions

 

How has the Woolworths Rewards program changed?

In a new development for Qantas Frequent Flyers, Woolworths Rewards is now rewarding their members for every dollar they spend, and offering them a choice of rewards, including Qantas Points. To find out how the Woolwoths Rewards program works click here, or for all you need to know about changes to the Woolworths Rewards program, refer to the Woolworths Rewards FAQs.

 

What do I need to do to get Qantas Points with Woolworths Rewards?

You need to:

  1. Be a member of both Qantas Frequent Flyer and Woolworths Rewards.
  2. Make sure your Qantas Frequent Flyer number is linked to your Woolworths Rewards account:
    a) Log-in to Woolworths Rewards (or if you’re not already a member you can join for free)
    b) Go to ‘MY ACCOUNT’
    c) Open the ‘Cards & account’ tab
    d) Scroll down to ‘Link your Qantas Frequent Flyer membership to receive bonus points offers and more’
  3. Opt-in and choose Qantas Points:
    a) Go to ‘MY ACCOUNT’
    b) Open the ‘Redemption Settings’ tab
    c) Choose ‘Convert to Qantas Points’ (or make sure it is still selected)
  4. Scan your Woolworths Rewards card at the checkout when you shop at Woolworths, BWS, BIG W and selected Caltex Woolworths fuel outlets*.

 

Where can I scan my Woolworths Rewards card?

You can shop and scan your Woolworths Rewards card at Woolworths, BWS, BIG W and selected Caltex Woolworths fuel outlets*. There’s good news for online shoppers too - If you prefer to shop for groceries online, you can get Qantas Points by entering your Woolworths Rewards card when you check-out. There’s no minimum amount you need to spend - the more you shop, the closer you’ll get to your favourite rewards. Also, keep an eye out for special bonus point offers in your inbox, in-store and on receipts. If you have a Qantas Points earning credit card you can use this too and you’ll earn twice^.

 

How can I get Qantas Points with Woolworths Rewards, and how many will I get?

To get Qantas Points, you must link your Qantas Frequent Flyer number and choose Qantas Points as your preferred option in your Woolworths Rewards account. Then every time you shop and scan your Woolworths Rewards card you can earn Woolworths Points. Once your balance reaches 2,000 Woolworths Points they will automatically convert to $10 Woolworths Dollars and subsequently convert to 870 Qantas Points.

To check the number of Qantas Points you’ve accrued in your Woolworths rewards account, you can follow these steps:

a) Log in to Woolworths Rewards and go to 'MY ACCOUNT'
b) Open the ‘Redemption Settings’ tab
c) Choose ‘Convert to Qantas Points’ (or make sure it is still selected)

You can also check your Woolworths Supermarket shopping receipts to see how far you are from reaching your Qantas Points conversion. Your shopping receipts will show your Woolworths Points balance. For information about how you get Woolworths Dollars visit Woolworths Rewards.

 

When will my Qantas Points be credited to my Qantas Frequent Flyer account?

Woolworths Rewards will transfer your Qantas Points to your Qantas Frequent Flyer account approximately every three months, and they may take up to 7 days to appear in your Qantas Frequent Flyer account. Transfers will occur every March, June, September and December.

 

Will the Woolworths Dollars I’ve already earned convert to Qantas Points?

If you already have Woolworths Dollars in your Woolworths Rewards account, they will automatically convert to Woolworths Points on 31 August 2016. Once your Woolworths Points balance reaches 2,000 they will automatically convert to 10 Woolworths Dollars and subsequently convert to 870 Qantas Points.

 

How can I use my Qantas Points?

You can use Qantas Points for virtually any reward you love. Think rewards like flights, flight upgrades, hotel stays, car hire, experiences or Woolworths WISH eGift Cards with Auto Rewards. Think treats like escapes, fine wine or Qantas Club membership. Think gifts like jewellery, charity donations, gift cards or fragrances. And think essentials like insurance, luggage, tablets or power tools. Find out all the ways you can use your points here.

 

What do I do if I’ve lost my Woolworths Rewards card or membership details?

To order a replacement or additional Woolworths Rewards card, or access your account, you will need to log-in at woolworthsrewards.com.au with either your Woolworths Rewards card number (located on the physical Woolworths card) or the email address that your Woolworths emails go to. Emails that you receive from Woolworths Rewards will also contain your Woolworths Rewards card number. If you still cannot access your account call Woolworths on 1300 10 1234 option 1.

 

Where is my nearest Woolworths, BWS, BIG W or Caltex Woolworths fuel outlet?

You can find your nearest Woolworths, BWS, BIG W or selected Caltex Woolworths fuel outlet* by entering your postcode or suburb in the location finder. Be sure to enter ‘Caltex Woolworths’ when searching for your nearest fuel outlet. Remember to take your Woolworths Rewards card with you in-store to scan when you make a purchase.

Important information:
You must be a Qantas Frequent Flyer member to earn Qantas Points. A joining fee usually applies. However, Woolworths Rewards has arranged for this to be waived for new Woolworths Rewards customers who join here. Membership and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions, which can be found at qantas.com/terms. The conversion from Woolworths Dollars into Qantas Points is in accordance with and subject to the terms and conditions of Woolworths Rewards. Woolworths Rewards is not available in Tasmania.
* Selected Caltex Woolworths fuel outlets exclude all Tasmania locations and Caltex Woolworths fuel outlets with a Star Mart or Star Shop.
^ Card products referred to are not Qantas products and are not offered or issued by Qantas but by the relevant Card Partners. The applicable Card Partner is the credit provider and credit licensee under the National Consumer Credit Protection laws. The applicable Card Partner pays Qantas in respect of Qantas Points issued in relation to a Card. Points are offered by the relevant Card Partner and their reward program and accrue in accordance with and subject to the relevant Card Partner's reward program terms and conditions. Contact the relevant Card Partner for terms and conditions and enquiries. Cards and card program membership are subject to approval by Card Partners and other credit criteria, fees and charges, terms and conditions, lending and eligibility criteria (including age restrictions) may apply.