Frequently Asked Questions

 

1. Which mobile plans are available to Qantas Frequent Flyers, and how many Qantas Points will be earned with each one?

From 1 February 2016, Qantas Frequent Flyers can earn Qantas Points when they sign up or upgrade to a new MyMix Red Global plan from Vodafone.

There are a variety of eligible plans:

Plan

Qantas Points earned

$80/month MyMix Red Global Plan

The member earns 4,000 Qantas Points (which will be doubled to 8,000 Qantas Points when the member signs up online at vodafone.com.au/qantas). This is also available as a shared plan.

$100/month MyMix Red Global Plan

The member earns 5,000 Qantas Points (which will be doubled to 10,000 Qantas Points when the member signs up online at vodafone.com.au/qantas). This is also available as a shared plan

$120/month MyMix Red Global Plan

The member earns 7,500 points (which will be doubled to 15,000 Qantas Points when the member signs up online at vodafone.com.au/qantas). This is also available as a shared plan

 

There are also some great SIM Only plans for customers who want to bring their own phone:

Plan

Qantas Points earned

$48/month MyMix Red Global SIM Only plan

4,000 points (which will be doubled to 8,000 points when the customer signs up online at vodafone.com.au/qantas).

$58/month MyMix Red Global SIM Only plan

5,000 points (which will be doubled to 10,000 points when the customer signs up online at vodafone.com.au/qantas).

$73/month MyMix Red Global SIM Only plan

7,500 points (which will be doubled to 15,000 points when the customer signs up online at vodafone.com.au/qantas).

 

All MyMix Red Global plans are 24 month ‘postpaid’ which simply means the customer purchases a new phone or a new SIM on a 24 month contract, and it comes with loads of data and inclusions. For more info go to vodafone.com.au/plans/qantas.

 

2. Which mobile plans are available to Qantas Business Rewards members, and how many Qantas Points will be earned with each one?

Qantas Business Rewards members can earn Qantas Points for the business when they sign up or upgrade to a new MyMix Red Global business plan from Vodafone. Multiple plans can be purchased, with Qantas Points earned with each one. There are various eligible plans (look online for latest plan details):

Plan

Qants Points for business earned

$80/month MyMix Red Global Business Plan

The member earns 4,000 points (which will be doubled to 8,000 points when the member signs up online at vodafone.com.au/qantas).

$100/month MyMix Red Global Business Plan

The member earns 5,000 points (which will be doubled to 10,000 points when the member signs up online at vodafone.com.au/qantas).

$120/ month MyMix Red Global Business Plan

The member earns 7,500 points (which will be doubled to 15,000 points when the member signs up online at vodafone.com.au/qantas).

 

There are also some great SIM Only plans for customers who already own their phone:

Plan

Qantas Points for business earned

$48/month MyMix Red Global SIM Only Business Plan

4,000 points (which will be doubled to 8,000 points when the member signs up online at vodafone.com.au/qantas).

$58/month MyMix Red Global SIM Only Business Plan

5,000 points (which will be doubled to 10,000 points when the customer signs up online at vodafone.com.au/qantas).

$73/month MyMix Red Global SIM Only Business Plan

7,500 points (which will be doubled to 15,000 points when the customer signs up online at vodafone.com.au/qantas).

 

MyMix Red Global business plans are 24 month ‘postpaid’ which simply means the customer purchases a new phone or a new SIM on a 24 month contract, and it comes with loads of data and inclusions. For more info go to vodafone.com.au/business/plans.

 

3. How can I check the number of Qantas Points earned with Vodafone, or use these points?

Qantas Points for Qantas Frequent Flyer members:
The best way for Qantas Frequent Flyer members to check their Qantas Points balance is by logging into their Qantas Frequent Flyer account on the Your Account page. You can learn more about the many great ways to use your points at the Qantas Points website.

Qantas Points for Qantas Business Rewards members:
The best way for Qantas Business Rewards members to check their Qantas Points balance is by logging into their Qantas Business Rewards account at qantasbusinessrewards.com/login. Businesses can leverage their entire company's mobile spend to boost their Qantas Points balance by purchasing multiple MyMix Red Global business plans. Qantas Points can be transferred to any QFF account and used to save the business money or reward the owner or staff with flights, upgrades or products from the Qantas Store. You can learn more about the many great ways to use Qantas Points at the Qantas Points website.

How do I claim my Qantas Points?

Once your phone is up and running, you’ll receive an email from Vodafone with instructions on how to claim your points, or you can submit your claim here.

Note: If you sign up for a Business Flex plan in store or over the phone, Vodafone will submit your claim for Qantas Points for you. Just make sure that your business has joined Qantas Business Rewards (you can join for free here) and have your ABN handy.

 

4. How do members claim missing Qantas Points?

Qantas Points for Qantas Frequent Flyer members:
If you have signed up to a MyMix Red Global Plan and not received your points please refer your claim to Vodafone via 1555. If Vodafone is unable to assist you will be transferred to a Qantas Customer Service representative.

Qantas Points for Qantas Business Rewards members:
If you have signed up to a MyMix Red Global business plan and not received your points please refer claim to Vodafone via 1300 111 111. If Vodafone is unable to assist you will be transferred to a Qantas Customer Service representative.

 

5. How soon after signing up with Vodafone will I receive my points?

Points will be credited to your Qantas Frequent Flyer account or Qantas Business Rewards account up to 30 days after you sign up for your MyMix Red Global plan or  MyMix Red Global business plan from Vodafone. Qantas Frequent Flyers can check their Qantas Points balance by logging in at qantaspoints.com/your-account. Qantas Business Rewards members can check their Qantas Points balance by logging in at qantasbusinessrewards.com/login.

 

6. I signed up to a MyMix Red Global plan from Vodafone in-store without realising I could earn double points if I signed up online. Am I eligible for the additional points?

Unfortunately not, the double points offer is exclusively for customers signing up online and cannot be applied retrospectively. Your MyMix Red Global plan will still give your points balance a considerable boost though with 4,000 points on an $80 plan, 5,000 points on a $100 plan or 7,500 points on a $120 plan as well as the $48, $58 and $73 24 month SIM Only plans. Points can be earned with new plans and upgrades. So yes, you can earn points by upgrading to a MyMix Red Global plan, or adding a new service. This is perfect if you’re near the end of your current contract and considering a new phone. To view plans go to vodafone.com.au/plans/qantas.

 

7. I am an existing Vodafone customer on a postpaid plan. Can I earn Qantas Points on my plan?

Qantas Points can be earned with new plans and upgrades. So yes, you can earn points upgrading your current plan to a MyMix Red Global plan, or purchasing a whole new plan. This is perfect if you’re near the end of your current contract, considering a new phone, or would like to change the inclusions in your plan e.g. more data. To view plans go to vodafone.com.au/plans/qantas.

 

8. How will Vodafone benefits for Qantas Frequent Flyer members differ from those for Qantas Business Reward Members?

Qantas Business Rewards is a rewards program for businesses and Qantas Frequent Flyer is a program for individuals. Qantas Business Rewards members can earn Qantas Points for the business for MyMix Red Global business plans, while individuals who are Qantas Frequent Flyers can earn Qantas Points for MyMix Red Global plans. The actual inclusions and features of the three plans ($80, $100 and $120) are identical whether MyMix Red Global  Business or MyMix Red Global plan. A MyMix Red Global business plan  will be a particularly rewarding option for businesses signing up for multiple contracts, as businesses can earn up to 15,000 Qantas Points per plan when you sign up online.